Archive for June, 2012

Your Happy Staff

Job Satisfaction!

Ever wonder where all your time goes? According to the US Bureau of Labor Statistics, the average work day accounts for nearly 41% of our day (sleeping claims another chunk at 32%). As leaders, we probably dedicate even more time to our companies. This statistic underscores the importance of the adage “love what you do.” Otherwise, that is a lot of unhappy hours you’re allowing to pass by.

The health and sustainability of a company is rooted in the job satisfaction of its employees. The secret is simple: build a positive company culture. Sure, business is a serious matter, but that doesn’t mean we can’t incorporate a little play into the professional mix. For example, my team at Sudsies recently created a “Smile Campaign” highlighting the many positive personalities across South Florida. Some of you may have seen the yellow happy face photos indicative of the initiative. It’s simple, but also contagious (come on, it’s nearly impossible not to respond to big smile) and a great way to get both employees and customers involved and build upon their relationship. Who knew dirty clothes could be so fun?

As a tourism-based economy, it is our duty to be warm and welcoming to our visitors and fellow residents. People frequent venues they feel good about, otherwise they’ll move on. The only way to create this authentic quality service is to embed it in your company culture. This relies on us having the right attitude, talking the talk and walking the walk…all while grinning. Your employees are dedicating substantial hours to helping grow your business – why wouldn’t we make their time here as enjoyable as possible? So come on, get happy. Putting a little creative business spin on the “Field of Dreams” prophecy, if you build it with positivity, the customers will come.

At your service,

Jason Loeb

Chairman

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What is your mission statement?

This week, I’d like to take a moment and go back to our roots. Miami Beach has certainly undergone a series of transformations since the Chamber’s humble, yet enthusiast beginnings in 1921. But one thing that has remained constant over the past 90 years is our mission. The Chamber statement is simple:

To promote the economic well-being of Miami Beach’s citizens, to improve the quality of life for the entire community, and to communicate the view of the business community on major issues of public policy.

I stand by the notion that it is in fact the people that deliver on an organization, a community. However, there needs to be an anchoring force that focuses these people’s passion and ensures their efforts are maximized in the right direction. A mission statement does just this. At the Chamber, we have grown from a small umbrella stand to a state-of-the-art facility, and have capitalized on the Art Deco Renaissance, Rat Pack days and celebrity flockings. But throughout all the glamour, the our mission statement calls us back to business.

To enjoy the art, culture, environment, social causes and general beauty of our environment, we must be economically viable. I go back to my mantra, “ a rising tide lifts all boats” – it’s not about just a few select companies, everyone should be working together to assist each other, in all fields, to achieve a well-rounded and sustainable city.

As members, we should be remembering just that. Help all your fellow members and businessmen, even if they don’t immediately seem connected with your industry. Business is more intertwined than first meets eye both economically and socially and what might not initially seem to benefit you directly at first could very well lead to long-term success in terms of your company and/or the growth and offerings of the neighborhood in which you also live and play. Most importantly, our mission statement reminds us to use our business savvy for good: to ensure that our efforts are minding the entire community, and that the results trickle down to all Miami Beach’s personal and professional residents.

We thank our members as the driving force behind the Chamber’s many mission accomplishments. Now, take a moment to reflect on your own business….What is your mission statement?

At your service,
Jason Loeb
Chairman.